Terms of Engagement
Passenger service policies, booking responsibilities, and operational terms governing chauffeured transport provided by MOBIRYDE LTD.
These Terms of Engagement constitute the commercial contract between MOBIRYDE LTD (Company Registration No. 16752858, registered office: 20 Wenlock Road, London N1 7GU, operating https://mobiryde.com) and the Primary Customer or Corporate Booking Entity.
MobiRyde operates in collaboration with licensed TfL Private Hire Operators and DVSA-registered commercial transport partners to provide premium chauffeur services, airport transfers, corporate transport, and event logistics across London and the UK. All bookings are fulfilled on a guaranteed fixed-price basis with zero surge pricing.
1. Booking Terms & Primary Customer Responsibilities
The person or corporate entity named on our reservation form acts as the primary customer, authorized to accept these terms on behalf of all passengers in the travelling party. Full contractual responsibility for booking accuracy, contact details, and payment obligations rests with the primary customer.
Bookings are dispatched to certified, fully insured executive vehicles matching the booked vehicle class (e.g. Mercedes E-Class, S-Class, V-Class, or executive minibus). If a booked vehicle becomes unavailable due to unforeseen mechanical or operational issues, an equivalent or complimentary higher vehicle tier will be provided at no extra cost.
All airport transfers include automated real-time flight tracking and up to 60 minutes of complimentary waiting time calculated from actual aircraft landing. Residential, hotel, and office collections include 15 minutes of free waiting time from the booked pickup time.
2. Fares, Payments & Surcharges
- Transparent Fixed Pricing: All quotes issued through our platform or corporate desk include London Congestion Charge, Ultra Low Emission Zone (ULEZ) charges, road tolls, and airport terminal drop-off/parking allowances.
- Route Amendments & Extra Stops: Any requested unscheduled route deviations, multi-stop drop-offs, or waiting extensions exceeding complimentary allowances will be charged at transparent standard hourly rates.
- Payment Processing: We accept all major credit and debit cards, direct bank transfers (BACS/CHAPS), and 30-day corporate credit billing for approved accounts. All transactions are securely processed via PCI-DSS certified gateways.
3. Passenger Conduct & Safety Standards
- Zero Tolerance Smoking Policy: Smoking, vaping, and the consumption of illegal substances are strictly prohibited inside all chauffeured vehicles.
- Vehicle Cleanliness: In the event of vehicle soiling requiring specialist chemical valeting (due to food, drink spillage, or passenger illness), a standard valeting charge of £75 will apply.
- Capacity Limits: Passenger numbers and luggage quantities must strictly adhere to the vehicle's certified licensed capacity. Chauffeurs reserve the right to refuse carriage if luggage compromises passenger safety.
4. Cancellations, Modifications & Refunds
Bookings for executive saloons and MPVs can be cancelled or amended with a 100% full refund up to 12 hours prior to scheduled airport pickup or 4 hours prior to city transfers. For multi-vehicle events, minibus, and coach bookings, a 48-hour notice period applies.
Approved refunds are credited directly to the original payment card or corporate account within 3 to 5 business days by MOBIRYDE LTD.
5. Governing Law & Jurisdiction
These Terms of Engagement and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
Customer Support & Dispatch Office:
MOBIRYDE LTD · 20 Wenlock Road, London N1 7GU
Phone: +44 3301 131 741 · Email: info@mobiryde.com