Privacy Policy

Welcome to MobiRyde (operated by MOBIRYDE LTD, company registration no. 16752858, registered office at 20 Wenlock Road, London, England, N1 7GU). We are committed to protecting and respecting your privacy when you use our website (https://mobiryde.com) and our premium London chauffeur booking and airport transfer services.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

For the purposes of applicable data protection laws, MOBIRYDE LTD is the Data Controller responsible for your personal data.

2. What Personal Data We Collect

When you book a journey, request a quote, open a corporate account, or communicate with us, we may collect the following personal data:

• Identity & Contact Data: Full name, email address, telephone number, and billing address.
• Booking & Journey Details: Flight numbers, pickup and drop-off addresses, terminal preferences, collection date and time, number of passengers, and luggage specifications.
• Corporate Account Data: Company name, registration details, VAT number, authorized booker details, and billing contact.
• Financial & Transaction Data: Payment card tokenization details (processed securely via PCI-DSS certified payment providers), invoice history, and receipt records.
• Technical & Usage Data: IP address, browser type, device information, operating system, and interaction records with our booking engine.

3. Lawful Basis for Processing

Under UK GDPR, we only process your personal data where we have a lawful legal basis:

• Performance of a Contract (Article 6(1)(b)): To calculate quotes, confirm bookings, dispatch drivers, track incoming flights, and deliver your chauffeured airport transfer or ground transport services.
• Legal & Regulatory Obligations (Article 6(1)(c)): To maintain accurate tax and VAT records, comply with Companies House requirements, and satisfy transport licensing laws.
• Legitimate Interests (Article 6(1)(f)): To improve our service offerings, prevent fraud, optimize our website performance, and maintain network security.
• Consent (Article 6(1)(a)): Where you have explicitly opted in to receive non-transactional marketing communications or non-essential cookies.

4. How We Share Your Information

We respect your privacy and never sell or rent your personal information to third parties. We share necessary data strictly with:

• Licensed Transport Partners & Drivers: Journey details (passenger name, contact number, pickup location, flight number) are provided solely to the allocated licensed operator/chauffeur to execute the booked transfer.
• Payment Service Providers: Encrypted transaction data is transmitted to regulated, PCI-DSS Level 1 compliant payment gateways for secure billing.
• Regulatory Authorities & Law Enforcement: If required by law, subpoena, or statutory regulations (such as HMRC or Transport for London inquiries).

5. Data Retention & Security Standards

We apply strict technical and organizational security measures, including 256-bit TLS/SSL encryption, access control protocols, and regular security audits to protect your data against unauthorized access, loss, or disclosure.

We retain booking and customer data only for as long as necessary to fulfill the purposes for which it was collected, and in line with statutory UK accounting requirements (typically 6 years for financial and tax records under HMRC guidelines).

6. Passenger Discretion & Confidentiality

All MobiRyde chauffeurs and operations dispatch personnel are bound by strict Non-Disclosure Agreements (NDAs). Passenger destinations, travel itineraries, conversations taking place inside vehicles, and passenger identities are treated as strictly confidential and will never be disclosed, monetized, or shared with external third parties.

7. Your Rights Under UK GDPR

Under the UK GDPR, you have comprehensive rights concerning your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You can request that we pause processing your personal data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or direct marketing at any time.

To exercise any of these rights, please contact our Data Protection Officer at privacy@mobiryde.com. We will respond within one calendar month.

8. Information Commissioner's Office (ICO)

If you believe that your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) at ico.org.uk.